Our Band of Trust
At Airsoko, we are committed to building and maintaining trust with our customers, sellers, and partners. Our "Band of Trust" reflects our dedication to providing a secure, transparent, and reliable marketplace for all. Here’s how we ensure trust in every aspect of our platform:
1. Secure Transactions
Your security is our priority. We use advanced encryption technologies to protect your personal information and payment details. Whether you’re paying via M-PESA, PayPal, or card, all transactions are safeguarded.
2. Authentic Products
Airsoko works only with verified sellers to ensure that all products on our platform are genuine. We have a rigorous seller verification process and continuous monitoring to maintain high product quality standards.
3. Buyer Protection
We offer a comprehensive buyer protection program. If a product you receive is significantly different from its description or fails to arrive, Airsoko will step in to help resolve the issue, including refunds where applicable.
4. Fair Seller Policies
We treat our sellers fairly, ensuring transparent commission structures and providing tools to help their businesses grow. Our policies promote a healthy and competitive marketplace for all sellers.
5. Privacy Commitment
Airsoko respects your privacy. We are committed to protecting your personal data and adhere to strict data protection regulations. Your information is only used to enhance your shopping experience and is never sold to third parties.
6. Reliable Shipping
Whether you choose Airsoko FBA or seller-managed shipping, we ensure that your items are delivered on time and in excellent condition. We also provide clear tracking information for peace of mind.
7. Transparent Communication
We believe in open and honest communication. Our terms, fees, and policies are clearly presented with no hidden surprises. If you ever have questions or concerns, our support team is here to assist you.
8. Commitment to Improvement
We are constantly listening to feedback from our users and improving our platform. Your experience matters to us, and we strive to make Airsoko better every day.
9. Environmental and Social Responsibility
Airsoko is dedicated to operating in a socially and environmentally responsible manner. We encourage sustainable practices among our sellers and work towards minimizing our ecological footprint.
10. Building a Trusted Community
Our platform is built on the trust of our community. Buyers and sellers alike can engage confidently, knowing that Airsoko is committed to fairness, security, and integrity.
At Airsoko, trust is not just a promise; it’s the foundation of everything we do. We pledge to uphold these values and continue being a marketplace you can rely on.
