Returns

RETURNS, REFUNDS

Users may apply for goods return and refund under certain conditions for the following items.

- Product description does not match;

- The wrong goods;

-  Counterfeit products;

- Parts or missing products (PART RECEIPT OF ORDER);

- Defective products.

At our discretion, a refund may be issued without requiring a return. In this situation, Airsoko does not require the item to be returned.

Without limiting the generality of the foregoing, Airsoko does not accept returns for the following items:

- Products not purchased from Airsoko (order serial numbers does not match);

- Products that exceed the expiry date (exceed warranty period);

- Unauthorized repair, misuse, collision, negligence, abuse, into the liquid, accident, alteration, product quality problems caused by improper installation, or torn, altered labels of machine serial number or anti-counterfeiting mark;

- The warranty card does not match the product and was altered;

- Underwear, adult product, or anything similar products;

- Global order for non-defective products or right product;

- Items missing the accessories or without free gift;

For more information about our returns and refunds, please see our After-sales Return Policy.